GreenRock Privacy Policy

GreenRock Privacy Policy

Effective Date: May 13, 2025

1. Introduction

GreenRock (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our platform, website, and services (collectively, the “Services”). By using GreenRock, you consent to the practices described in this policy.

2. Scope

This Privacy Policy applies to all digital platforms, websites, and mobile applications operated by GreenRock that offer cryptocurrency-related services, including but not limited to:

  • Cryptocurrency wallets

  • Exchange and trading services

  • Token launchpads

  • Blockchain analytics tools

It covers all users, whether you are actively engaging with our services or simply browsing our website5.

3. Information We Collect

a. Information You Provide Directly

We collect personal information you provide when you interact with our platform, such as:

  • Account Registration: Name, email address, phone number, preferred username, and password.

  • Identity Verification: Documentation such as government-issued ID, proof of address, and biometric data (e.g., photos or facial recognition), as required for compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations5.

  • Payment and Transaction Details: Bank account numbers, cryptocurrency wallet addresses, and transaction histories.

  • Support Requests: Information provided during customer support interactions, including chat logs and support tickets.

b. Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)

  • Usage data (pages visited, features used, time spent)

  • Cookies and similar tracking technologies to enhance your experience and analyze usage patterns5.

c. Information from Third Parties

We may obtain information about you from third-party sources, such as:

  • Public databases and identity verification services

  • Marketing partners and social media platforms

  • Compliance partners for legal and regulatory checks.

4. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and maintain our Services

  • To verify your identity and comply with legal obligations (KYC, AML, CFT, tax reporting)

  • To process transactions and manage your account

  • To communicate with you about your account, transactions, or support requests

  • To improve, personalize, and enhance our Services

  • To detect, prevent, and address fraud, security breaches, or illegal activities

  • To comply with applicable laws and regulations.

5. Legal Basis for Processing

We process your personal data based on:

  • Your consent (which you may withdraw at any time)

  • The necessity to perform our contract with you

  • Compliance with legal obligations

  • Our legitimate interests in improving and securing our Services8.

6. How We Share Your Information

We may share your information with:

  • Service Providers: Cloud storage, payment processors, customer support, and analytics providers, solely to perform services on our behalf.

  • Legal and Regulatory Authorities: When required by law, regulation, or legal process (e.g., subpoenas, court orders).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice provided to you.

  • Business Partners: With your explicit consent, for joint promotions or additional services. These partners are bound by this Privacy Policy.

We do not sell your personal information to third parties for marketing purposes.

7. International Data Transfers

If you are located outside the jurisdiction where our servers are located, your information may be transferred to and processed in other countries, which may have different data protection laws. We take reasonable steps to ensure your data remains protected in accordance with this policy.

8. Data Security

We implement robust security measures to protect your data, including:

  • Encryption: All sensitive data is encrypted in transit and at rest (e.g., using AES-256).

  • Access Controls: Strict access controls ensure only authorized personnel can access your information.

  • Regular Audits: Security audits and assessments to identify and address vulnerabilities.

  • Multi-Factor Authentication (MFA): Encouraged for all users to enhance account protection5.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax, accounting, or compliance purposes). When your data is no longer needed, it will be securely deleted or anonymized8.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access to the personal data we hold about you

  • Correction of inaccurate or incomplete data

  • Deletion or erasure of your data (“right to be forgotten”)

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent at any time (where processing is based on consent)

To exercise these rights, contact us at [support@greenrock.fun].

11. Cookies and Tracking Technologies

GreenRock uses cookies and similar technologies to:

  • Remember your preferences and settings

  • Authenticate users and prevent fraud

  • Analyze usage and improve the platform

You can manage your cookie preferences through your browser settings.

12. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal data from children. If we learn we have collected such data, we will delete it promptly7.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Services constitutes acceptance of the revised policy5

14. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at: Email: support@greenrock.fun

By using GreenRock, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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